CONDITIONS OF ACCEPTING WORK ORDER

Acceptance Confirmation:
All contractors must confirm acceptance of the work order by replying to the work order email within 24 hours.
Before beginning on-site work, provide current copies of all required supporting documentation for onboarding and compliance.

On Acceptance:
Contact the customer after receiving the work order. If unable to reach the customer after two attempts, contact iTradesmen Group office.
Provide a brief overview of the work you are assigned to perform.
Schedule a site meeting with the customer and ensure punctuality. If any time adjustments are necessary, promptly inform the customer.

Workplace Health & Safety and Environmental Protection:
Perform a risk assessment before starting work and report any high-risk construction work to iTradesmen Group promptly.
For high-risk work, complete an SWMS and provide it to iTradesmen Group before commencing work.
Adhere to safety protocols specific to your trade, possess valid licenses, and maintain appropriate insurance.
Always dress appropriately/professionally with closed-in shoes and neat/clean suitable work attire relevant to the repairs being completed and ensure they are WHS-compliant.

Prestart preparation:
Before arriving at the job, call or SMS the onsite contact 30 minutes before arrival.
Upon arrival, please report to the site contact, introduce yourself, and state the company you represent.
Provide a brief overview of the work you are assigned to perform.
Set up a safe work area and exclusion zone using a soft bollard system.
Remove work boots before walking through the house if requested and it is safe to do so. If it is not safe to do so, wear clean reusable or disposable non-slip. shoe/boot covers each time you enter the house and especially each day you attend work.
Lay drop sheets from the entry of the building to the work area before commencing any work. Cover the building and contents with appropriate protective materials to prevent additional damage or mess.

Scope of Work:
To install products and materials in accordance with the Australian Standards, State and territory building regulations and or manufacturers guidelines.
All work as per the provided scope should closely match the existing structure. Notify iTradesmen Group before using alternate materials or colours, obtaining signed approval from the owner before proceeding.
Protect floor coverings, furniture, and property using drop sheets during work.

Job Completion:
IMPORTANT: Always take before and after photos.
To remove building debris and clean the work area including but not limited to – wiping down any surfaces and vacuuming or sweeping where needed at the completion of repairs and after each workday if the area is to be used by the Property Owner/their Representative or occupant(s) prior to the next attendance.
Explain how a manufacturer warranty claim for a product failure can be made should it occur within the warranty period.
Provide Form 16 Compliance Cert and/or Form 4 notifiable works certs where applicable.

Invoicing Requirements:
After completing the work, send your invoice including the job number, address and before and after photos to accounts@itradesmen.com.au
Invoices will be processed once the required documentation is received Payment terms are 14 Business Days from the invoice Submission Date.
Provide your ABN and Bank details – BSB & Account number for payment processing.