Repair Solutions

Repair Solutions

Why iTradesmen Group

Building Repairs & Solutions

Our team can take care of everything you need with your properties.

Whether you’re a Body Corporate, Commercial, or have a one-off asset you would like managed, iTradesmen Group can maintain, repair, report, and make sure your investments are cared for by a professional team with a passion for customer service and care.

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What we cover

Our Services

  • Make Safe
  • Painting
  • Roofing
  • Reinstatement
  • Plastering
  • Plumbing
  • Carpentry
  • Maintenance
  • Electrical
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The iTradesmen Process

STEP 1: Inspection & Assessment

An iTradesmen Estimator will contact you within 24 hours of your claim request being received by iTradesmen Group. An appointment time will be confirmed with you for the inspection & assessment to be carried out.

STEP 2: Quote Submission

Once the inspection has taken place, your quote and report will be finalised and submitted to your Insurer. If iTradesmen has your mobile number on file you will receive a text message to notify you that your documents have been submitted. Your insurer will then review these documents and a decision will be made on your claim and how it is to proceed.

STEP 3: Authority from Insurer

If your claim has been approved by your Insurer, iTradesmen will be in contact to provide a copy of the scope of works and gain your approval to proceed with repairs. In some instances, state legislation may dictate that a building contract has to be entered into. Please note that any contract entered into for insurance claim repairs will note that all payments are liable by your Insurer. On occasion, we may be asked to collect excess on your Insurer’s behalf.

STEP 4: Repair Review

Once you have authorised iTradesmen to proceed with the approved scope and all legislative documents have been arranged and iTradesmen Supervisor or Repair Coordinator will be allocated to your claim. The Supervisor/Repair Coordinator will review the works required and discuss the commencement of repairs.

STEP 5: Commence Repair

Your Supervisor/Repair Coordinator will arrange the relevant trades to attend the site and commence repairs. Throughout the entire repair process, you will have access to contact your Supervisor/Repair Coordinator as well as a Customer Service Manager (CSM) to answer any queries you may have throughout your repair process. They will also address any concerns you have along the way.

STEP 6: Final Inspection

It is a requirement of your Insurer and iTradesmen that a final inspection takes place on the repairs to ensure that all repairs are carried out to a high standard. You will be supplied with a Customer Satisfaction Form (CSF) which provides you with an opportunity to provide feedback on iTradesmen’s performance. This form is then passed through to your Insurer. The CSF is able to be sent via text message or email.

STEP 7: Claim Complete

Upon the above steps all being completed, your claim becomes complete. iTradesmen pride themselves on our respectful, proficient, and focused approach, causing as little disruption as possible to your daily life. If any questions arise after the repair process we urge you to contact us directly so that we may address your concerns or queries.
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Your Preferred One Solution Builder Specialising In Guiding You Through The Entire Repair Process

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